This Refund & Cancellation Policy explains how cancellations and refunds work for NoSTDs subscriptions and for bookings you make with clinics and labs.
1. Subscriptions
Paid plans give you access to premium platform features. You can cancel your subscription at any time from your account. When you cancel:
- Your plan remains active until the end of the current billing period, after which it will not renew.
- We do not charge you again once a subscription is cancelled.
2. Refunds on Subscriptions
Because premium features are available immediately, subscription fees are generally non-refundable once a billing period has started, except:
- where required by applicable law;
- for a duplicate or clearly erroneous charge; or
- where we are unable to provide a paid feature due to a fault on our side.
Approved refunds are returned to your original payment method through our payment gateway. Processing times depend on the gateway and your bank.
3. Clinic & Lab Bookings
Bookings you make through the directory are for services provided by independent clinics and labs. Cancellation windows, fees, and any refunds for the testing service itself are set by that clinic or lab, not by NoSTDs. You can cancel a pending booking from your bookings page; please also contact the clinic directly using the contact method shown for your booking.
4. How to Request a Refund
To request a refund for a platform charge, contact us through the Contact page with your account email and the invoice or transaction reference. We aim to respond within the timeframe stated in our support policy.
5. Changes
We may update this policy from time to time. The "Last updated" date above shows the latest revision.